Frequently Asked Questions (FAQ)

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service for return instructions.

How can I contact customer support?

You can reach our customer support team via email at [mail.us@yufan.org] or by calling [Your Phone Number]. Our support hours are Monday to Friday, 9 AM to 5 PM.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

How do I reset my password?

To reset your password, go to the login page and click on “Forgot Password?” Follow the instructions in the email you receive to set a new password.

Can I change my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We can only modify orders that have not yet been processed for shipping.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue and may offer a replacement or refund.

How do I unsubscribe from your newsletter?

You can unsubscribe from our newsletter by clicking the “unsubscribe” link at the bottom of any email you receive from us or by contacting our customer support.

Where can I find your terms of service?

Our Terms of Service can be found on our website at [link to terms of service].